This is the
strongest evidence
to our customers,
suppliers,
employees, and
other stakeholders
of our commitment
to delivering
quality service
and providing
superior customer
satisfaction using
the best in class
technology...”
12 •
The Lion King
• January - March 2016
UBA EARNS ISO-IEC 20000-1 :
2011 CERTIFICATION
U
nited Bank for Africa (UBA) Plc
has earned the prestigious ISO/
IEC 20000-1 certification from the
British Standards Institution (BSI). The
certification was given to the bank
after a process and systems audit con-
ducted by the BSI.
The certification recognizes businesses
that are able to link business objec-
tives with operating effectiveness and
have demonstrated effective imple-
mentation of documentation and
records management. It has shown
top management’s commitment to
their customers through the establish-
ment of clear policy, good planning
and implementation, good resource
management, and efficient process
control, measurement, and analysis.
Phillips Oduoza, Group Managing
Director and CEO, UBA Plc explained
that the certification has shown that
UBA’s IT platforms have met the
required world class security and ser-
vice continuity standards for business
resilience and optimal performance.
“We are pleased to know that UBA
has demonstrated that its IT platforms
and service processes meets the strin-
gent requirements of ISO/IEC 20000-
1:2011 certification. This is the strongest
evidence to our customers, suppliers,
employees, and other stakeholders of
our commitment to delivering qual-
ity service and providing superior cus-
tomer satisfaction using the best in
class technology and processes avail-
able globally,” said Oduoza.
To earn an ISO 20000 certification
involves integrating all IT component
services, processes and people into a
single interoperable and interdepen-
dent system via best practice stan-
dards to ensure maximum realization
of business objectives, resource opti-
mization and continual improvement.
Also speaking on the certification,
Lanre Bamisebi, Chief Information
Officer, UBA said that the certifica-
tion shows that UBA’s IT Processes are
mature, robust and can assure speedy
and effective service delivery.
“UBA Customers, by this certification,
have been reassured of the bank’s
commitment to excellent customer
service delivery through this IT Process
transformation. They can be assured
of top quality, robust and reliable
products and services going forward.”
He assured that UBA will continue to
successfully deliver value to its custom-
ers by adopting best practices that
provide measurable performance
improvements and reduce costs.
With a customer base in excess of
10 million, UBA consciously invests in
technology as a strategy to improve
efficiency in service delivery and
enhanced customer experience
across all its channels.
UBA has also invested heavily in build-
ing a robust and secure e-Banking
platform that supports its operations
through strategic partnerships with
various local and international orga-
nizations.
The bank is a highly diversified finan-
cial services institution and leading
provider of innovative e-banking solu-
tions across Africa and one of the larg-
est financial institutions in Africa, with
offices in New York, London and Paris
and across 19 African countries with
millions of customers that enjoy a bou-
quet of products and services tailored
to meet their different financial needs
backed by cutting edge technology
that offers secured and convenient
real-time online banking services.
BUSINESS |
MILESTONE
