4 •
The Lion King
• April - June 2017
GMD’S
MESSAGE
Our overall
objective is to put
our
customers
first
always,
through
every
interaction
and touch point.”
Dear Colleagues,
W
elcome to another edition of
the Lion King, an additional
platform for us to bond and
share our values. As we celebrate
an impressive performance in the
first quarter of 2017, we must also
remind ourselves not to rest on our
oars because we still have many
milestones to reach.
The improvements recorded in our
first quarter performance are indeed
true reflections of our customer-
first approach to doing business,
reinforcing the need to always
remember that the Customer is our
employer, as we strive to deliver
excellent service at all times. I have
been travelling around the continent
this year to reach out to everyone
emphasizing the importance of our
core values and the need to imbibe
them in order to continue to perform
excellently. In this edition of the Lion
King, I would like to continue our
discussions on our Core Values
of Enterprise, Excellence and
Execution - the 3Es. This time,
the focus is on the second Core
Value, Excellence.
For us at UBA, Excellence
describes the commitment
to deliver consistently on our
promise of not only meeting the
expectations of our customers
(both internal and external), but
surpassing those expectations.
Excellence
presupposes
an
unwavering focus on doing one’s
job at the highest level possible,
every single day and on
every given task.
Excellence is
borne out of a passionate desire to
continually make improvements either
personally or as a group. It means
that we must not settle on past laurels
and achievements but we must keep
desiring higher goals and working
towards achieving them.
The pursuit of excellence demands
for individuals with firm mindsets who
constantly push the bar to get even
better on their job. We recognise that
for UBA to become one of the top
3 financial institutions on the African
continent by 2020, all hands and
minds must be on deck to do the job
better and to work more efficiently.
Excellence will demand all of us to
pay attention to detail; be responsive
and passionate; maintain quality
standards always; be curious; never
be satisfied with the status quo and to
be professional always. I believe that
if we all pay attention to little details in
our daily tasks and responsibilities, the
big picture such as profitability and
growth, will ultimately take shape.
Our overall objective is to put our
customers first always, through every
interaction and touch point. This
can only be achieved if we strive
individually and collectively for
excellence as a common goal.
We must have an aspiration to be
better and do better everyday; to
query yesterday’s best and build
a new tomorrow where we are
positioned to provide service to our
customers that will delight them.
My firm conviction is that we have
started the journey and we can only
improve going forward. Once we all
imbibe the culture of Excellence, we
are certain to reach our personal
and corporate objectives: Excellent
Service…Delivered.
Thank you.
Kennedy Uzoka
