4 •
The Lion King
• October - December 2016
GMD’s Message
point and customer focused!
Our focus for 2017 will be on the
following:
•
Continuous delivery of excellent
service to our customers by
applying the levers of People,
Processes and IT.
•
Improving risk management
to control macroeconomic
volatilities.
•
Harnessing treasury opportunities
by leveraging our expertise and
our footprint.
•
Driving deposits. Especially low-
cost deposits.
•
Aggressively deploying digital
banking, supported with a reliable
and robust IT platform
•
Paying close attention to brand
enhancement, our look and feel
and our true perception.
In being able to achieve all the
above, we will not neglect our internal
customers. Us! We are working on
an exciting new career development
chart that will bring smiles to a lot
of faces within the
organisation. It is all
about
People,
Processes and IT
as we keep our
eyes on the
goal of ensuring
One Bank, One
People, across
the entire Group.
Thank you all for
your co-operation,
enthusiasm
and
hard work.
Excellent Service…
Delivered!
KU
In spite of the
macro economic
challenges faced
in many African
countries in 2016, I
am very optimistic
that 2017 will be
a year of sustained
growth for the
Group...”
Kennedy Uzoka
GMD/CEO
Dear Colleagues,
Once again, I wish you and your
families, a happy and prosperous New
Year.
It’s going to be an interesting and
exciting year at UBA as we work
harder to deliver on our promise of
truly being Africa’s global bank. I am
sure that we are all proud to be a part
of the UBA Group, one of the strongest
and most successful financial services
institutions in Africa. In spite of the
fact that we are in a leading position,
competition is constantly increasing,
with technology and customer needs,
rapidly changing.
In order to continue to remain
relevant and move towards our
goal of becoming the undoubted
leader in financial services in Africa,
we must focus on transforming our
relationships with our customers. We
must be dedicated to being number
one in providing innovative customer-
focused solutions. This is the only
way that we can keep abreast of
competition.
We have looked inwards and
assessed ourselves, our processes and
the evolving internal and external
environments. We have challenged
who we are, what we would like to be
defined by and how we would like to
do business across the continent. This
exercise has helped us emerge with a
new corporate statement:
‘Excellent Service…Delivered!’
In spite of the macro economic
challenges faced in many African
countries in 2016, I am very optimistic
that 2017 will be a year of sustained
growth for the Group and I look
forward to welcoming additional
countries into the Group this year.
Wewill be customer led. I have advised
all business leaders that priority will
be placed on our customers’ needs.
We will devote more time and
consideration into what the customer
wants. This means that we will have
less time for internal meetings. When
these are necessary, they shall be
appropriately timed, straight to the
