4 •
The Lion King
• October - December 2017
GMD'S
MESSAGE
modern technologies in various
aspects of our operations
for significantly enhanced
competitiveness
Driving efficiency and continuous
improvement in our processes remain
Group focus areas, emphasised
through the following initiatives:
•
A ‘
No Queue
’ culture. This is aimed
at eliminating delays in all our
processes and strengthening the
responsiveness culture in the Bank
•
All processes will be ‘
SELFIE
’ driven
•
Reduce all
process steps
by 50%
•
Reduce
paper-based
processes by
90%
•
All IT
solution requests
must be
delivered on “call”
Thank you once again for
your continued support and
understanding. The goals we have set
for ourselves, though daunting, are
attainable with us working as a team,
focusing on our priorities and putting
our customers first.
We will continue to strive to build
a
One Bank, One People
and
One
Culture
institution irrespective of our
backgrounds and geographies.
I wish you all a Happy and Prosperous
2018.
Excellent Service…Delivered!
Thank you.
Kennedy Uzoka
GMD/CEO
We achieved many milestones
including:
•
Top 3 ranking among banks in
Nigeria, Congo Brazzaville, Sierra
Leone and Tchad
•
33% Profit Before Tax cumulative
contribution from our subsidiaries
across the Rest of Africa - with
virtually all our subsidiaries
emerging from loss making positions
•
A 129% growth in our UBA share
price in 2017 – outperforming the
Nigeria Stock Exchange’s All Share
Index gain of 41%
•
Being recognised as ‘Africa Bank
of the Year 2017’ by The Banker
magazine
•
Moving up by two levels in the
KPMG - Customer Service Index
(CSI) ratings, both in Retail and
Corporate customer segments
•
Achieving a high customer rating of
our UBA Mobile Banking App and
currently the top-ranking industry
Mobile App
•
Exceeding the One million
customers mark in adoption of
our Magic Banking code (USSD) in
November 2017, three months after
launching;
We also delivered on several
strategic initiatives geared towards
strengthening our 3 success triggers:
•
People
- we promoted over 3000
staff and trained several others,
locally and off-shore
•
Process
- we streamlined several
processes for improved efficiency,
alignment with modern technology
and profitability
•
Technology
- we have infused
Dear Lions and Lionesses,
W
elcome to 2018! It gives me
great pleasure to present
this edition of the Lion King
Magazine highlighting our Bank’s
noteworthy achievements in 2017.
We made tremendous progress
in 2017, a clear reflection of the
Bank’s corporate essence, “Excellent
Service…Delivered!” I am proud
to say that our Bank’s all-round
performance was quite impressive
despite the very challenging
economic environment we played in.
