4 •
The Lion King
• January - March 2017
GMD’s Message
...we focus our
attention on the
ultimate goal of
the new core values
which is to ensure
effective delivery of
our promise to the
Customer...”
Dear Colleagues
The year 2017 has taken off on a
positive note for our Bank, setting
the tone with the introduction of our
new core values which define our
behavioural tenets especially as we
seek to build an enduring institution
that will outlive all of us.
As we set our gaze on expected
resounding gains in the year 2017, we
focus our attention on the ultimate
goal of the new core values which
is to ensure effective delivery of our
promise to the Customer.
We intend to drive home the
importance of the 3Es – Enterprise,
Excellence, Execution - until every
staff of the Bank personalises and
breathes these values. UBA is building
a culture of Enterprise, Excellence
and Execution in our service delivery.
This quarter and in this edition of the
Lion King, we shall emphasise the
thrust of the first of the 3Es – Enterprise
The word Enterprise means different
things to different people. It also
means different things at different
times. I would like to share what it
means to us in UBA.
By Enterprise we refer to the resilience
and never-say-never attitude of
every staff of UBA, top to bottom. It
describes the strong desire to own a
task, a function, a role, an assignment
or a responsibility like everything
else depends on it. The self-driven
aspiration to go the extra mile in
satisfying your customer – external or
internal.
Going forward, it is expected that
all of us will become believers in the
Bank and not just mere employees
who work for the pay day. Our
intention is to have a workforce
across the Group with a unique
culture of conceiving what needs to
be done and will go ahead to do it
without hesitation – People that make
things happen!
As we march into a promising future,
we believe that career growth
within the Bank will be for those
who effectively and consistently
demonstrate this key attribute of
being entrepreneurial. Only an
entrepreneurial workforce will serve
customers better – existing and
prospective.
I want to therefore challenge you
all to take responsibility for ensuring
we do things to serve the customer
better, ALWAYS. The UBA DNA of
enterprise shall be seen in those who:
•
consistently own tasks (do not
pass the buck)
•
go the extra mile to solve
problems
•
demonstrate a high sense of
ownership
•
show initiative and take charge
of situations as they arise
•
break barriers and not
constrained by excuses
•
constantly come up with
innovative ways to do things
better, always seeking
improvements
These attributes are synonymous
with the workforce of High
Performance Organisations
(HPOs) and we are committed to
building same in UBA.
I challenge you to
relentlessly strive to do
better and affirm our
Corporate essence;
Excellent Service…
Delivered.
Thank you,
KENNEDY UZOKA
