The Lion King Magazine | July - September 2016 - page 4

4 •
The Lion King
• July - September 2016
GMD’S MESSAGE
I
welcome you to a new edition of the
Lion King Magazine (LKM). In almost
seven decades of our operations, dating
back to 1948, we have earned the trust
of our customers making us one of the
largest banking groups on the continent
with presence in key financial centres of
the world.
The world is changing swiftly and we
must renew our pledge to offer the best
in customer service. Our customers, our
ultimate employers, are rightly asking more
from us and traditional industry practices
are being broken down.
To remain in the forefront of our industry
we need to embrace dynamism to
continually champion innovation and serve
our customers ever more effectively. The
Customer must be the focus of all that we
do.
Our three major competitive levers for
achieving our goals shall focus on People,
Process & Technology.
People
- The impact of a well aligned
and productive workforce cannot be
overemphasized. Such group of people
will always go the extra mile in an effort to
satisfy the Customer. Given my conviction
that our talents are our essence, leaders
at every level of the organisation must
motivate, engage and support our talents
to be the best.
We need to embrace
dynamism to continually
champion innovation
and serve our customers
ever more effectively.”
Process
– In the face of rapidly changing
customer
preferences,
continuous
simplification and improvement of our
processes have become imperative. This is
a critical step in transforming our Bank into
a dynamic and responsive organisation.
At UBA, we must imbibe what I have
described as the SELFIE Philosophy for all
our processes – Secure, Enticing, Learnable,
Flexible, Innovative, Easy. I will give more
insights on this philosophy in our subsequent
editions.
Technology
– This is the bedrock of any
forward looking High Performance
Organisation (HPO) operating today.
Technology is liberating and has
fundamentally changed the competitive
dynamics, giving small players the ability
to operate at the same scale as the much
larger ones. Going forward, how well UBA
uses technology will be a major driver of
our success.
Many businesses aspire to change the
world but very few have all the essentials
required: talent, resources and resilience.
UBA has all three in abundance. I am
confident that we are eager to exceed
the service expectations of our customers
and be known as a customer focused
Institution, using our C1st philosophy.
Join the Customer First Movement!
Thank you,
KU
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