The Lion King | 3
Contents
Cover Story
04.
Tony Elumelu: African
Business Leader and
Philanthropist now UBA
Chairman
06.
Building the ‘Excellent’ U
08.
Effective internal customer
service
Interviews
12.
Ask the Executive - Emeke
Iweriebor
15.
Growing the Seed - Aliyu
Salami
Country Focus
16.
Chad
19.
Sites to visit
Customer Service
22.
The art of customer service
24.
Riding the waves of
competition
Investment
38.
How to Create a stellar
Business Plan
39.
Understanding budgeting
and control processes in
financial institutions
News
28.
News Roundup
36.
Events: Diary of the US-Africa
Summit
Product Review
26.
Redefining customer
experience with U-Direct
16.
28.
36.
12.
Lifestyle
40 - 50
Arts and
Humour
52-56
