Page 4 - LionKing

GMD’S MESSAGE
The year started off on a high note with emphasis on the need to drive efficiency in everything we do at all levels. As we are midway into 2019, it is time to reassess the progress we have made with a view to not only meet but exceed the set threshold by year end.
C1st Philosophy: The Bank remains com- mitted to its C1st Philosophy and will con- tinue to operate from the stand point of the customer. Recall in the last few years, we have consciously focused on ensuring that every action we take and whatever we plan to do is centered solely on the customer – putting the customer first. As with other HPOs, the Customer remains the bedrock of our business, and so pro- viding the Customer with high-quality ser- vice and outstanding products, no matter the platform, has been the organising principle of our strategy. In line with this, we have taken steps to ensure that we enhance and expand our relationships with customers. Customers place their trust in us, we will always honour that trust.
Process-Led & Digital Transformation: The importance of these transformation initia- tives led to the engagement of a global consulting firm, BCG. The assessment has been concluded and recommendation coded in the 10-key pillars action plan being implemented Bank wide. In line with this, the bank’s leadership team
met a few weeks ago for an exploratory and introspective session with a view to understanding our collective leadership responsibilities to drive and sustain the transformation agenda. Organisation and transformation leadership experts facilitat- ed the session using practical, applicable
KENNEDY UZOKA
GMD/CEO
eration, management and ownership is very critical to bringing the Bank closer
to its customers. To this end, we have embarked on a number of measures to ensure top-notch service delivery to our customers. We want to assure all our cus- tomers that UBA will continue to explore partnerships with global IT giants to ensure we retain and grow our market share across all customer segments, especially as the business environment becomes increasingly challenging.
People: Motivated and productive peo- ple are critical in the actualisation of our
stakeholders. We must seek new ways, at all times, to be more effective and effi- cient; and add further value to the cus- tomer. To this end, we all need to imbibe the culture of great working practices that will lead to sustainable profitability.
Leading from the heart: All staff should understand they are leaders in their various spheres and should know that leading from the heart is critical. We must all ensure that discipline permeates the entire system*. This discipline has to be infused in our every activity; starting from the way we dress and even address our
a“
nd relevant examples – particularly from employees’ perspectives, with the aim to assist us position ourselves effectively to retain and grow our market share.
Quality Service Delivery: Data has become a critical resource given the rapidly changing environment. Data gen-
it is essential to put our best foot forward in all our activities.”
4 | The Lion King | April - June 2019
set target, hence we will deliberately ensure that there is clear purpose and direction in every engagement. As a group, a lot is being done to devote more attention to coaching and mentoring to ensure improved performance beyond the normal threshold. In the same vein, there must be concerted efforts aimed
at consistently creating value for all our
customers.
We have to bear in mind that we are the first ambassadors of the UBA brand, and so it is essential to put our best foot for- ward in all our activities.
Thank you.